UPDATE: Transport Minister Chee Hong Tat announced on Jan 22 that commuters will no longer be made to switch to the SimplyGo payment platform. This reverses an earlier decision to phase out the EZ-link and NETS FlashPay ticketing system.
(This recording was first published on Jan 20)
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Commuters have expressed frustration since the Land Transport Authority announced that EZ-Link and NETS FlashPay cards cannot be used on buses and trains from June. Why is there a shift to the SimplyGo system? What is the difference in payment types? And what could the authorities do better to communicate the change?
Steven Chia gets answers from Sumit Agarwal, professor at the School of Business at the National University of Singapore and Walter Theseira, who heads the urban transportation programme at the Singapore University of Social Sciences.
0:00 Intro
1:36 Difference in card payment systems
4:11 Why fare balances can’t be seen?
10:32 Why concession card holders don’t need to upgrade
12:20 Communication gaps in implementation
16:00 Why SimplyGo technology is better
18:48 Lessons for ERP 2.0 rollout
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